Privacy Policy

Wychbold Walkies Privacy Notice

 

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Purchase or account history

 

We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

• Video and CCTV recordings of public areas (including indoor and outdoor spaces)

• Audio recordings of public areas (including indoor and outdoor spaces)

• Video and CCTV recordings of private or staff only areas

• Audio recordings of private or staff only areas

• Financial transaction information

 

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Addresses

 

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• Legitimate interest:

  • To contact clients who have made a booking for a service to update them in the event of any changes.

 

Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:

• Legitimate interest:

  • We collect CCTV recordings and audio at property entrances to prevent unlawful access or damage to our property.

 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Legitimate interest:

  • We may need to cancel or change bookings and need to contact clients in this event.

 

Where we get personal information from

• Clients directly

• CCTV footage, or other recorded images

 

How long we keep information

Any information is held securely and confidentially and will be retained as long as it is necessary and relevant for our operations and service provision.

 

In addition, we may retain personal information from closed accounts to comply with national laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation and take other actions permitted or required by applicable national laws.

 

After it is no longer necessary for us to retain your personal information, we dispose of it in a secure manner.

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Client booking details are kept indefinitely by Acuity Scheduling. These records are not held or downloaded by Wychbold Walkies. If you wish your customer account to be deleted by us, please contact info@wychboldwalkies.co.uk

 

CCTV recordings are kept for 21 days only.

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us at info@wychboldwalkies.co.uk. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

 

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Wychbold Walkies may collect personal data from you (name, email address, postal address and telephone number) as well as information pertaining to your pet's behavioural and or training issues, including medical data.

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